Privacy policy.

1. Who we are

This site is operated by Lemur Labels Ltd (company number 08837978), registered in England and Wales. We're the "data controller" for any personal data you share with us through this site, meaning we're responsible for deciding how and why it's used.

Our registered and trading address is Unit 6, Hyde Point, Dunkirk Lane, Hyde, SK14 4NL. You can reach us by email at info@lemurlabels.co.uk or by phone on 0161 302 1964.

2. What we collect and why

We only collect what we need to answer your enquiry or run a project for you. Specifically:

Quote, enquiry and visit forms

When you submit one of the forms on this site (the Quick Quote panel, the enquiry form, the peel & reveal quote form or the factory visit request), we collect your name and email address, plus anything else you choose to tell us: company name, phone number, quantity, shape and size, the sector and finish you pick, where the labels will be sold, when you need them, the week you'd like to visit and any message you write. We also record which page the form was sent from. We use this to reply to your enquiry with a price, options or a visit time. Our lawful basis is legitimate interests, specifically responding to a business enquiry you've initiated.

Advert and campaign tags

If you arrive on this site by clicking one of our Google adverts or a tagged link, the web address carries a click identifier (gclid) or campaign tags (utm_…). If you then send us an enquiry, those tags travel with it, along with the website that referred you. We use them to see which adverts lead to genuine enquiries, and we may upload the click identifier to Google Ads for that purpose. They're read from the address bar only. Nothing is stored in your browser. Our lawful basis is legitimate interests in understanding which of our marketing works.

Email and phone

If you email info@lemurlabels.co.uk or call us, we'll keep a record of the conversation so we can reply and follow up. This sits on the same legitimate-interests basis above.

WhatsApp

If you message us via the WhatsApp button on this site, your message is routed through WhatsApp's own servers, which process your phone number and message content under their own privacy terms. Once your message reaches us, we keep a record so we can reply and pick the thread up again if you come back to us.

Placing an order

If your enquiry becomes an order, we'll also collect the delivery address, billing details and any artwork or print files you share with us. Our lawful basis then shifts to contract, as we need this data to deliver the job you've commissioned.

3. How long we keep it

Quote enquiries that don't become orders are kept for up to 24 months from your last contact with us, in case you come back to follow up. After that we delete them.

If you become a customer, we're required by UK tax law to keep records of the transaction (invoices, contact details, job specifications) for six years from the end of the financial year the order was placed in. We delete anything beyond that retention period.

4. Who we share it with

We don't sell your data to anyone, ever. We share it only with a small number of trusted service providers who help us run the business:

• Web3Forms, the form-relay service that delivers website form submissions (name, email, phone and message contents) to our inbox.
• Cloudflare, which hosts this website and, like any web host, processes visitor IP addresses to serve pages securely.
• Bunny.net, the content delivery network that serves one of the video clips on this site. Your browser requests the video directly from their servers, which see your IP address.
• Cloudflare Web Analytics, which counts page views and how pages perform. It doesn't use cookies or build a profile of you.
• Google, only if you choose to load the map on our contact page (Google then sees your IP address and may set its own cookies), and, if you reached us from one of our adverts, the advert click identifier described above.
• Our email provider, so we can send and receive mail.
• Our accounting software, for invoicing and statutory record-keeping.
• Couriers and shipping partners, where an address is needed to deliver your order.
• HMRC and other authorities, where we're legally required to disclose information.

Each of these acts as a "data processor" on our behalf and is bound by written contract to handle your data securely and only for the purposes we've specified.

5. Cookies and similar technologies

This site does not set tracking cookies, analytics cookies or advertising cookies. We don't run Google Analytics, Meta Pixel or any equivalent third-party tracking script. Page views are counted by Cloudflare Web Analytics, which is cookieless.

The map on our contact page is not loaded until you press "Show the map here". Once you do, it's served by Google Maps, which may set its own cookies under Google's privacy policy. You can always use the address and the "Get directions" link instead.

The only client-side storage we use is a handful of flags held in your browser's sessionStorage to remember whether you've dismissed or already been shown the on-site quote widget during your visit. They're cleared automatically when you close the tab, and they're considered "strictly necessary" under the Privacy and Electronic Communications Regulations, so no consent banner is required for them.

If we ever add analytics or marketing cookies in the future, we'll update this policy and introduce a consent banner before any such cookies are set.

6. Third-party links and services

This site links out to WhatsApp, to email clients (via mailto: links) and to our company telephone number. Once you leave this site (or message us through a third-party app like WhatsApp), that service's own privacy policy applies to the interaction. We'd recommend reading WhatsApp's privacy policy if you'd like to know how they handle messaging data.

7. Where your data is held

Our business systems are hosted within the UK and European Economic Area. Where any data is transferred outside the UK/EEA (for example, if you choose to contact us via WhatsApp), it's protected by appropriate safeguards recognised under UK GDPR: either an adequacy decision, standard contractual clauses, or equivalent legal mechanisms.

8. How we protect your data

We take reasonable technical and organisational measures to keep your data secure: encrypted connections to this site (HTTPS), password protection on business systems, access restricted to team members who need it, and regular backups. No system is perfect, but if something ever went wrong we'd notify you and the Information Commissioner's Office within the legally required timeframes.

9. Your rights

Under UK GDPR you have the following rights in relation to data we hold about you:

• Access: ask for a copy of the personal data we hold.
• Rectification: ask us to correct anything inaccurate.
• Erasure: ask us to delete it, subject to any legal retention obligations.
• Restriction: ask us to pause processing while a query is resolved.
• Portability: ask for a machine-readable copy you can take elsewhere.
• Objection: object to processing based on legitimate interests.
• Withdraw consent: where we're relying on consent, you can withdraw it at any time.

To exercise any of these, email info@lemurlabels.co.uk with "Data request" in the subject line. We'll respond within one calendar month.

10. Complaints

If you're unhappy with how we've handled your data, please raise it with us first. We'd rather fix it directly. If we can't resolve it to your satisfaction, you have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk/concerns or by calling their helpline on 0303 123 1113.

11. Changes to this policy

We may update this policy occasionally, for example if we add new services or change how data is stored. The date at the top of this page shows when it was last updated. For any material change, we'll notify enquirers we're actively in touch with, and anyone with an active project.